Guest Experience All Rounder
Accor Global Reservation Centre
Surfers Paradise, Queensland, Australia · Full Time
Be the first to apply
- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- vor 3 Tagen
- Work mode
- In office
- Eligibility
- Candidates must have valid work rights in Australia.
- Resume
- Required to apply
Where you'll work
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
About the Role
Novotel Surfers Paradise, located in the bustling heart of iconic Surfers Paradise on Australia's Gold Coast, is seeking a versatile and committed Guest Experience All Rounder. This key position supports guest operations by providing exemplary service to ensure all guests have an outstanding and memorable experience at the hotel, which features 408 well-appointed rooms and various dining and leisure amenities.
Key Responsibilities
- Deliver exceptional customer service at the front desk, concierge, and potentially in reservations, addressing guest inquiries and requests swiftly and professionally.
- Collaborate with various departments including housekeeping, maintenance, and food & beverage to provide a seamless guest experience.
- Handle guest complaints empathetically and efficiently, taking responsibility and implementing solutions.
- Manage guest check-ins, check-outs, and room allocations with meticulous record-keeping.
- Provide guests information about hotel facilities and local attractions and assist with special requests and arrangements.
- Promote teamwork and maintain clear communication across departments.
- Monitor guest feedback to identify improvement opportunities and communicate these to management.
- Maintain a professional appearance and demeanor as a representative of the hotel's high standards.
Qualifications and Experience
- Previous experience in a similar customer-facing role within a hotel of 200+ rooms is essential.
- Strong communication and interpersonal skills enabling positive interactions with diverse guest profiles.
- Excellent problem-solving skills combined with a customer-centric focus.
- Organizational skills with the ability to multitask and manage time effectively.
- Team-oriented approach, with ability to support colleagues in a multidisciplinary environment.
- Attention to detail and accuracy in managing guest information.
- A positive and reliable attitude with passion for delivering memorable guest experiences.
- Flexibility to work varied schedules including weekends and holidays.
- Hospitality certifications or formal training are advantageous but not mandatory.
- Experience with Opera Cloud property management system is desirable.
- Must hold valid Australian work rights.
Additional Information
- This is a permanent full-time position based onsite at Novotel Surfers Paradise.
- Uniforms and a laundry allowance are provided.
- On duty meal allowance is available.
Employee Benefits
- Participation in social events.
- Access to worldwide Accor hotel discounts.
- Discounted meals and beverages.
- Reduced onsite parking fees.
- Opportunities for skills development and career progression.
Diversity and Inclusion
The hotel prides itself on an inclusive workplace culture that values diversity and respects individual differences. Employment and advancement opportunities are based solely on skills and qualifications. Applicants requiring accommodations during the hiring process are encouraged to communicate their needs.
Location
Novotel Surfers Paradise, Surfers Paradise, Queensland, Australia.
Industry
Hospitality