Customer Experience Advisor
Environmental Protection Authority NZ
Wellington, Wellington Region, New Zealand (Hybrid) · Full Time
Be the first to apply
- Experience
- Any
- Salary
- NZD 77,045 – NZD 115,567 / year
- Openings
- 1
- Posted
- vor 3 Tagen
- Work mode
- Hybrid
- Resume
- Required to apply
Where you'll work
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
About Environmental Protection Authority (EPA) NZ
The EPA is New Zealand's independent environmental regulator dedicated to safeguarding the health of the environment, economy, and people. They operate based on evidence, indigenous knowledge, and science to make informed decisions that shape the country's sustainable future.
Team Overview
The Corporate Services Group liaises with the wider organisation to support EPA's strategic goals through five key functions: Information Management and Technology, People and Capability, Communications and Customer, Finance and Business Services, and Enterprise Projects. The Customer Experience Advisor role is situated within the Customer Experience team under Communications and Customer, focusing on external communications, media, and public engagement.
Position Summary
This full-time position is based at the Wellington office, with some flexibility for remote work but not fully remote. The role involves handling diverse customer inquiries, providing excellent service, and using judgement to assist customers effectively. The Advisor will analyze customer feedback trends, support contact centre operations, and aid in maintaining high service standards. Additionally, the role involves mentoring and escalation point responsibilities within the team.
Who We Are Looking For
- Experience in customer service or contact centre environments.
- Strong communication skills to explain complex information clearly and respectfully.
- Experience with quality assurance, consistency, or continuous improvement initiatives.
- Proficiency in using Excel for data analysis; Power BI knowledge is advantageous.
- The ability to spot customer trends and contribute actionable improvements.
- Strong collaboration and relationship-building skills.
- Sound judgement and problem-solving skills to handle complex enquiries and escalate appropriately.
- A proactive, team-oriented mindset with commitment to excellent customer experiences.
Additional Benefits
- Flexible work culture supporting work-life balance.
- Three extra paid leave days between Christmas and New Year's along with four weeks' annual leave.
- $400 non-taxable reimbursement to establish a home workspace.
- Annual paid EPA Environment Day to participate in environmental community projects.
- Access to in-house Māori cultural capability building programmes.
- Opportunities for professional learning, including the EPA Symposium.
- Active social club and diverse support networks.
- Recognition through EPA individual and team awards.
- Relocation assistance for candidates moving to New Zealand from overseas.
Salary and Application
The salary range is $77,045 to $115,567 annually, with an average midpoint of $96,306. Appointments will typically be made at or below midpoint dependent on skills and experience. Applications should include a cover letter detailing relevant experience, personal values, and motivations for applying. The closing date is 5pm, 31 August 2026, and early applications are encouraged as selection may begin before the deadline.