Customer Assistant - Ballyvolane

Role Overview

At Lidl Ireland, our mission extends from the Head Office through to every shop floor: delivering an exceptional customer experience for all shoppers. If you are enthusiastic about customer service, eager to learn daily, and possess a high-energy attitude, you could join us as a Customer Assistant earning over €460 weekly on a 30-hour contract.

Work Schedule

The role encompasses varied shifts and tasks:

• Morning Shift: Starts at 5am or 6am, involving restocking award-winning products and preparing fresh bakery items to ensure the store is ready for opening.
• Middle Shift: Commences mid-morning or early afternoon, focusing on maintaining store cleanliness, ensuring product freshness, assisting customers on the floor, and operating tills to reduce queue times.
• Late Shift: From the afternoon onwards, duties include delivering excellent customer service at tills, replenishing stock, and preparing the store for the next day.

Primary Duties

• Engage with customers in a friendly and helpful manner.
• Adhere to stock loss prevention policies throughout the store.
• Maintain the highest levels of cleanliness and hygiene both inside and outside the store.
• Follow fresh product rotation and quality guidelines.
• Manage disposal of waste appropriately.
• Support stock counting activities.

Candidate Profile

• A proactive, positive mindset combined with excellent customer service abilities.
• Commitment to delivering outstanding service beyond usual expectations.
• Dependable and responsible work approach.
• Comfortable working in a dynamic, fast-moving environment.
• Ability to collaborate effectively as part of a team.
• Previous customer-facing experience is advantageous but not mandatory if the right attitude is demonstrated.

Compensation and Benefits

We provide a transparent, fair salary system promoting pay equality across our workforce. Details include:

• Hourly rates starting at €15.40, increasing up to €17.90 after three years, plus additional supplemental pay for unsocial hours, overtime, Sundays, and public holidays.
• Expanded benefits such as 20 days annual leave (pro rata), company pension plan, career advancement opportunities, and potential inclusion in leadership development programs.
• Discounts on Circle K and private health insurance, Bike to Work scheme participation, mobile/broadband offers with Three network.
• Additional supports include maternity/paternity leave top-up, marriage leave, and an employee assistance program.

Compensation Rates by Year

• Year 1: €15.40 basic, €19.25 unsocial hours, €23.10 overtime/Sundays, €30.80 bank holidays.
• Year 2: €16.20 basic, €20.25 unsocial hours, €24.30 overtime/Sundays, €32.40 bank holidays.
• Year 3: €16.90 basic, €21.13 unsocial hours, €25.35 overtime/Sundays, €33.80 bank holidays.
• Year 4: €17.90 basic, €22.38 unsocial hours, €26.85 overtime/Sundays, €35.80 bank holidays.

Additional Information

Applicants must be 18 years or older due to alcohol sale responsibilities. Lidl advocates equal opportunity employment and will accommodate reasonable requests during recruitment. We encourage applications from diverse backgrounds irrespective of gender, civil or family status, sexual orientation, age, disability, race, religion, political views, or membership in the traveller community.