Lodwick Mashao

• Advising debtors of the possible consequences of non-payment and benefit of paying accounts • Communicating with debtor on daily basis to collect outstanding balance • Doing follow up on all accounts e.g. Promise to pay and debit orders. • Negotiate payoff deadlines and payment plan based on client affordability • Securing payment form debtors. • Updating of client information • Handling complain/queries handling from debtors. • Educating debtors about benefit of settling the accounts/paying via debit order. • Tracing accounts to obtain new information about debtor eg current contact number. • Handling of large volume of calls from debtors and call escalation if possible. • Identify gaps on system and recommended solution. • Sending of debtor statement via email.

• Advising debtors of the possible consequences of non-payment and benefit of paying accounts • Communicating with debtor on daily basis to collect outstanding balance • Doing follow up on all accounts e.g. Promise to pay and debit orders. • Negotiate payoff deadlines and payment plan based on client affordability • Securing payment form debtors. • Updating of client information • Handling complain/queries handling from debtors. • Educating debtors about benefit of settling the accounts/paying via debit order. • Tracing accounts to obtain new information about debtor eg current contact number. • Handling of large volume of calls from debtors and call escalation if possible. • Identify gaps on system and recommended solution. • Sending of debtor statement via email. Company Name : Nimble group(C

• Advising debtors of the possible consequences of non-payment and benefit of paying accounts • Communicating with debtor on daily basis to collect outstanding balance • Doing follow up on all accounts e.g. Promise to pay and debit orders. • Negotiate payoff deadlines and payment plan based on client affordability • Securing payment form debtors. • Updating of client information • Handling complain/queries handling from debtors. • Educating debtors about benefit of settling the accounts/paying via debit order. • Handling of large volume of calls from debtors and call escalation if possible. • Identify gaps on system and recommended solution. • Sending of debtor statement via email.

• Assisting client with crediting balance • Assisting client with utilization of accounts • Answering large volume of calls from clients • Handling queries/complains from clients • Educating client about consequence of none payments and benefits of paying their accounts in time • Assisting client with resetting car track app in order for them to locate their vehicles on the phone through car track app • Sending statements to clients • Sending proof of payments from clients for allocation of the payments. • Updating of client new information on the system • Negotiating payments plan with clients • Follow up on promise to pay accounts and follow up on overdue accounts • Responding to client queries through email • Logging queries tickets for query department to resolve client complains • Sending of change of ownership form to clients