Lead AI Technical Solution Sales Support

Opportunity Overview

Take charge of expanding AI business opportunities throughout the EMEA region by serving as the Customer Solution Responsible (CSR), Business Development Lead, and the single point of contact for the BOS AI Program. Lead customer engagement, steer solution creation, champion AI portfolio positioning, oversee opportunity conversion, and foster AI adoption across the Market Area.

This position involves handling complex AI projects spanning multiple countries, providing AI sales thought leadership, and mentoring teams within Customer Units.

Key Responsibilities

• Discern, qualify, and cultivate AI prospects within telecom clients across EMEA.
• Lead discussions, workshops, and executive engagements to promote Ericsson’s AI solutions.
• Manage RFQ/RFP responses, proposal creation, solution documentation, business case development, and internal approval processes for complex AI contracts.
• Establish strategic relationships with Customer Units and key leadership roles such as CTO, CIO, CDO, operations, and network heads.
• Oversee end-to-end AI solution development from early stages through contract closure.
• Translate business challenges into clearly defined AI use cases and value-driven propositions.
• Collaborate with Solution Architects, Service Delivery, and Product teams to define architecture, scope, and delivery models.
• Align commercial, solution, and fulfillment efforts effectively.
• Ensure seamless transition to delivery and operations teams to maintain continuity from sales to execution.
• Promote Ericsson’s AI portfolio internally and lead enablement efforts on AI offerings across EMEA.
• Serve as a subject matter expert in AI solutions across internal and external platforms, sharing thought leadership and best practices.
• Coordinate AI opportunity pipeline reporting, forecasting, and performance evaluation across Customer Units.
• Lead customer AI adoption programs including onboarding, change management, and defining success metrics.

Required Qualifications and Experience

• Proven experience with AI/ML, data analytics, or automation technologies in the telecom sector.
• Multiple years of telecom or ICT sales, pre-sales, or solution consulting experience, preferably within operator or vendor contexts.
• Demonstrable success in marketing complex technological solutions—especially AI, analytics, automation, or software—to senior executives including C-level stakeholders.
• Strong knowledge of telecom network and operations domains such as RAN, Core, Transport, IT/OSS/BSS, and customer experience or service operations.
• Extensive experience in pre-sales or equivalent roles involving complex opportunity configurations.
• Skill in building detailed business cases, pricing models, and value-based proposals.
• Ability to lead multidisciplinary teams through complex regional sales cycles.
• Proficiency in negotiation and influencing decisions, managing risks, and balancing trade-offs in complex deals.

Additional Preferred Skills

• Familiarity with Ericsson’s portfolio including Ericsson Operations Engine, Cognitive Software, Analytics solutions, and Managed Services.
• Experience collaborating across multiple countries or Market Areas with multicultural teams and clients.
• Exposure to cloud platforms, data platforms, and modern software delivery approaches such as SaaS and managed services.

Working Conditions and Additional Information

• Willingness to travel extensively within EMEA for client meetings, workshops, and internal events as dictated by key opportunities.
• This role is open for recruitment throughout the EMEA region where Ericsson has offices.

About Ericsson

At Ericsson, you will encounter a remarkable opportunity to leverage your expertise and creativity to push the boundaries of possibility. Join a diverse group of innovators dedicated to crafting unprecedented solutions for some of the world's most challenging problems. You'll face challenges but will be supported by a collaborative team driven to transcend the ordinary and shape the future.

Diversity and Inclusion

Ericsson is deeply committed to fostering an inclusive and diverse workplace. We believe that collaboration among people with varied perspectives drives innovation essential for sustainable growth. We strongly encourage candidates from all backgrounds to apply and reach their highest potential within our team. Ericsson proudly upholds equal opportunity employment principles.