Host/Hostess

About Faena The Red Sea

The FAENA Movement represents a blend of art, culture, and community, rooted in soulful Southern traditions and elevated through creative design. Our culture embodies genuine hospitality and unique experiences, crafting environments where imagination and collaboration bring dreams to life. Expanding into Saudi Arabia, FAENA The Red Sea aims to deliver visionary and exceptional hospitality, shaping spaces of beauty, wonder, and meaningful connection. If you seek to join a team driven by creativity and excellence, share in crafting this extraordinary vision.

Role Summary

The Host/Hostess will warmly greet and seat guests at FAENA dining venues, ensuring a graceful and smooth arrival interaction. This position involves handling reservations, arranging table assignments, and setting a high standard of guest service congruent with the resort's luxury hospitality ethos.

Key Responsibilities

• Offer a warm and friendly welcome to guests as they arrive, making a positive first impression.
• Efficiently manage reservations, waitlists, and allocate tables with precision.
• Accompany guests to their seats and provide menus to ensure a smooth seating process.
• Coordinate table arrangements with service and kitchen teams to maximize seating efficiency and productivity.
• Ensure dining areas are prepared, clean, and ambient prior to and during service.
• Professionally handle guest inquiries, seating preferences, and special requests.
• Maintain clear communication with F&B staff about table availability and guest requirements.
• Manage high-demand seating periods to reduce guest wait times and enhance satisfaction.
• Keep accurate and updated booking information using the restaurant management system.
• Ensure VIP guests receive recognized and personalized service according to standards.
• Address guest complaints calmly and escalate issues when appropriate.
• Adhere strictly to established service protocols, grooming, and presentation standards.
• Collaborate with restaurant supervisors and managers to facilitate smooth daily operations.
• Assist with promoting the restaurant’s special offerings, events, or experiences when needed.

Required Qualifications

• High school diploma or equivalent is mandatory; prior hospitality education is advantageous.
• Preferred 1 to 2 years of experience in guest services, front desk duties, or food and beverage hosting roles.
• Basic knowledge of restaurant workflow and guest seating logistics.
• Familiarity with reservation or POS booking software is a plus.
• Fluent English speaking skills required; knowledge of additional languages is desirable.

Additional Skills and Abilities

• Exceptional customer service and guest interaction capabilities.
• Strong communicator with interpersonal finesse.
• Friendly, professional presence suitable for luxury hospitality.
• Effective organizational and multitasking skills.
• Capacity to handle a busy environment with high guest volumes.
• Proficient problem-solving aptitude and calmness under pressure.
• Detail-oriented with a focus on maintaining presentation and service standards.
• Team spirit with coordination skills across service departments.
• Basic familiarity with computer systems and software usage.
• Ability to maintain composure and effectiveness during peak service.

Physical and Work Environment

• Must be capable of various physical tasks within the workplace environment.
• Ability to safely navigate uneven terrain and confined spaces.
• Active throughout work shifts, including standing, moving, and occasional desk work on a computer.
• Medium physical demand requiring occasional lifting or moving of items up to 15kg and exerting force up to 20kg occasionally.