Customer Assistant - Kildare

About the Role

Join Lidl Ireland as a Customer Assistant based in Kildare, where your main focus is to craft an exceptional shopping experience for every visitor. If you are enthusiastic, customer-focused, and eager to learn daily, this role offers an engaging and varied work environment with a standard 30-hour weekly contract, earning from 460+ per week.

Typical Daily Activities

Though each day varies, typical shifts include:

• Morning shift starts at 5am or 6am, involving restocking products and preparing freshly baked goods to welcome customers on opening.
• Middle shift begins mid-morning or early afternoon, featuring store upkeep, product freshness checks, customer support on the sales floor, and operating tills efficiently.
• Late shift in the afternoon focuses on cashier duties, replenishing stock, and prepping the store for the following day.

Key Responsibilities

• Engage customers courteously and helpfully during interactions.
• Adhere strictly to stock loss prevention protocols across all store areas.
• Maintain pristine cleanliness and hygiene standards both within and outside the store.
• Apply stock freshness and rotation guidelines diligently.
• Proper management of all waste produced.
• Support stock counting processes as required.

Required Qualities and Experience

• A positive, proactive attitude combined with excellent customer service skills.
• Willingness to exert additional effort to support customer satisfaction.
• Dependability and a strong sense of responsibility.
• Comfort with working in a dynamic, fast-moving retail environment.
• Ability to collaborate effectively as a team member.
• Previous customer-facing experience preferred but not mandatory if the attitude matches expectations.
• Must be 18 years or older to handle alcohol sales.

Compensation and Benefits

Lidl offers a transparent pay structure promoting equal pay for all roles, including:

• Hourly pay starting at 15.40, rising to 17.90 by year four, plus additional rates for unsocial hours, overtime, Sundays, and bank holidays.
• 20 days of annual leave (pro-rated).
• Company pension scheme.
• Opportunities for professional advancement and invitations to the Leadership Academy for high performers.
• Employee discounts on Circle K and Private Health Insurance.
• Participation in schemes such as Bike to Work and mobile/broadband discounts.
• Leave benefits including maternity, paternity, and marriage leave, alongside an Employee Assistance Program.

Detailed Hourly Rates By Year

• Year 1: 15.40 basic, 19.25 unsocial hours, 23.10 overtime/Sundays, 30.80 bank holidays.
• Year 2: 16.20 basic, 20.25 unsocial hours, 24.30 overtime/Sundays, 32.40 bank holidays.
• Year 3: 16.90 basic, 21.13 unsocial hours, 25.35 overtime/Sundays, 33.80 bank holidays.
• Year 4: 17.90 basic, 22.38 unsocial hours, 26.85 overtime/Sundays, 35.80 bank holidays.

Diversity and Inclusion

Lidl commits to equal employment opportunities and promotes a diverse workplace environment. Reasonable adjustments are provided throughout recruitment to accommodate individuals across all demographics, including but not limited to gender, age, race, disability, and cultural background.