C. Ramsubramanian

About

Results-driven operations, customer service, and business development leader with 23+ years of experience across BPO, IT services, skill development, and business operations. Known for scaling teams, improving service delivery, managing client relationships, and driving growth with strong KPI and process management.

Experience

• Manager – Operations
  Vindhya e-Infomedia Pvt. Ltd.
  May 2021 – Oct 2025
• Team Leader – Operations
  Infinery Technology
  Oct 2019 – Mar 2021
• Sr. Team Leader
  Altius Customer Service Pvt. Ltd.
  Dec 2018 – Aug 2019
• Team Leader
  Credence Resource Management
  Oct 2016 – Nov 2018
• Operations Manager
  ESMS Esource Consulting Pvt. Ltd.
  Oct 2013 – Sep 2016
• Sr. Team Manager
  Sutherland Global Services
  Aug 2010 – Jul 2013
• Team Leader
  Convergys India Services Ltd.
  Dec 2005 – Aug 2010
• E-Customer Care Executive
  Tracmail (I) Ltd.
  Nov 2004 – Nov 2005
• Business Development Manager
  Techno Brain (K) Ltd.
  Nov 2003 – Oct 2004
• Operations Manager
  Techno Brain (K) Ltd.
  Mar 2003 – Nov 2003
• Centre Manager
  Spectrum Computer Education
  Mar 1998 – Nov 2001
• Secretary to Chairman
  Suhail and Said Bhavan
  Jan 1995 – Mar 1998

Education

• Bachelor of Commerce (B.Com)
  Nagpur University
  1994

Skills

• Change Management
• Quality Assurance
• Business Development
• Operations Management
• Client Relationship Management
• Process Improvement
• Strategic Planning
• MIS Reporting
• Team Leadership
• Workforce Planning
• Service delivery
• KPI Management
• Workforce management
• Ms Excel
• Ms Word
• Ms Powerpoint
• KPI Dashboards
• Training & Development
• Crm Applications

🗣️ Languages

• English · Fluent
• Hindi · Fluent
• Marathi · Fluent
• Tamil · Basic