Scheduler

Overview

Huntress is seeking a Planner / Scheduler / Coordinator for their Planning, Scheduling & Dispatch team based in Maidstone. This role offers a chance to integrate into a dynamic and fast-paced environment with comprehensive training provided to help you succeed.

Primary Duties

• Plan and schedule both reactive and planned assignments for field teams using various workforce management tools.
• Maintain consistent communication with field operatives to ensure timely and efficient job completion.
• Track service quality metrics, response durations, and SLA adherence to guarantee tasks are completed within set timelines.
• Detect scheduling conflicts or delays early and escalate issues promptly to maintain workflow continuity.
• Facilitate smooth everyday coordination of field operations across the UK.

Candidate Profile

• Strong organization and problem-solving capabilities, with the aptitude to act rapidly under pressure.
• Proficient in Microsoft Office and quick to learn new software and procedures.
• Prior experience in customer service, planning, scheduling, coordination, or administration is beneficial.
• Exceptional attention to detail and precision in data input.
• Capable of juggling multiple priorities and meeting deadlines efficiently.

Additional Information

This position is suited to proactive, flexible individuals desiring a diverse role within a supportive team environment.