Operations Internship
Bangalore, Karnataka, India · Full Time internship
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- Stipend
- Stipend: INR 12,000 – INR 18,000 / month
- Duration
- 4 months
- Start
- Immediately
- Openings
- 8
Applicants must be able to commit full-time on-site efforts, begin between August 21, 2026 and September 25, 2026, be available for 4 months, and possess the relevant skill set. Women resuming their careers are especially welcome to apply.
- Work mode
- In office
- Resume
- Required to apply
About the internship
About the Internship
This internship focuses on managing lead and chat assignments within the CRM system to guarantee every inquiry is properly handled. You will ensure equitable distribution of workload within the team while preventing any loss of leads and guaranteeing timely follow-ups.
Key Responsibilities
- Allocate incoming leads and chat requests to team members efficiently.
- Guarantee that no lead or chat remains unassigned at any time.
- Maintain workload balance across the team to optimize performance.
- Monitor follow-up activities and response times consistently.
- Reassign unattended or inactive leads as necessary to maintain engagement.
- Ensure CRM data remains accurate and clean from errors or duplications.
- Track daily lead allocations and analyze team productivity metrics.
- Report and escalate any delays, missed follow-ups, or violations of service level agreements (SLAs).
Success Metrics
- Achieving 100% lead assignment rate.
- Zero occurrence of unassigned chats or leads.
- Fulfillment of SLA requirements.
- Balanced distribution of workload within the team.
- Maintaining precise and updated CRM records.
Who Can Apply
- Candidates available for full-time, in-office internship.
- Applicants able to start between August 21, 2026 and September 25, 2026.
- Availability for a 4-month internship duration is mandatory.
- Relevant skills and interests related to operations or CRM.
- Women looking to start or resume their careers are encouraged to apply.
Skills and Requirements
- Proficiency with MS Office suite including Word and Excel.
- Strong command of written and spoken English.
- Passion for operations, CRM, sales support, or customer service roles.
- Excellent organizational abilities and coordination skills.
- Close attention to detail and a strong sense of ownership.
Company Overview
Gharpayy offers secure and hygienic rental housing designed especially for urban millennials. Their accommodations feature stringent cleanliness protocols and interiors crafted to balance work and leisure, enhancing the stay experience. The company operates as a part of Surge Ventures, renowned for delivering successful digital marketing and growth campaigns that improve business leads, phone inquiries, transactions, and website traffic quality.
Additional Information
- Stipend Breakdown: Fixed monthly stipend of ₹8,000 to ₹11,000 plus incentives ranging from ₹4,000 to ₹7,000 per month.
- Job offer upon successful completion of internship.