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Ziad Hachem

Ziad Hachem

Area Manager · Multi-unit Restaurant Operations Leader

Dubai, United Arab Emirates

@ziad_hachem

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About

Results-driven hospitality manager with 8+ years of experience leading multi-unit restaurant operations, P&L performance, and service excellence across the UAE. Strong background in team leadership, operational policy, supply chain coordination, and guest satisfaction improvement.

Experience

  • Area Manager
    Dish Dash Group · Dubai
    Feb 2025 – Present

    Oversee daily operations of two outlets in Dubai Mall and Creek Harbour; provide strategic leadership, P&L management, operational policies, budgeting, vendor relations, supply chain logistics, inventory control, team management, guest satisfaction, and compliance.

  • Restaurant Manager
    BOSPORUS · Dubai
    Mar 2023 – Dec 2024

    Directed daily restaurant operations, staffing, inventory management, customer satisfaction, menu strategy, marketing campaigns, performance tracking, staff training, compliance, and supplier negotiations.

  • Restaurant Manager
    Meraas · Dubai
    Jan 2019 – Mar 2023

    Managed restaurant and coffee shop operations including staff leadership, customer engagement, vendor management, financial planning, stock management, sourcing, and budget adherence.

  • Beach Lounge & Pool Bar Manager
    Double Tree By Hilton
    Aug 2014 – Jan 2019

    Oversaw restaurant and coffee shop operations, budgets, forecasting, staff development, coaching, disciplinary actions, HACCP compliance, quality control, hygiene, safety, and large outdoor functions.

  • Shop Manager
    Silsila Group · Abu Dhabi, UAE
    Jan 2007 – Aug 2014

    Managed food and beverage operations, business performance, reporting, sales and profit planning, staff development, administrative coordination, internal audits, compliance follow-up, and workplace safety procedures.

Education

  • Master
    Arab Institute for Accountants and Legals
    Business - Marketing · 2016 – 2018
  • Bachelor
    C&E Lebanese Institue
    Business Admin · 2003 – 2006

Skills

10+ years 10+ years More than ten years.
Budgeting Operations Management
5 to 8 years 5 to 8 years A long stretch - five to eight years.
Auditing Reporting Sales Strategy Administration Vendor Management Staff Development
2 to 5 years 2 to 5 years Several years of experience.
Sourcing Forecasting Food Safety Menu Planning Quality control Event Management Team Development Inventory Control Financial planning Inventory Management
1 to 2 years 1 to 2 years A year or two of steady use.
Training Marketing Cost Control Staff Training Performance Management Supply chain management

Languages

Native / Bilingual Native / Bilingual Their first language, or as strong as one.
Arabic Speak
Fluent Fluent Comfortable using it for work.
English Speak
Conversational Conversational Can hold an everyday conversation.
French Speak Turkish Speak

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