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YN

Yokesh Raj N

E-commerce & Business Operations Professional

Chennai, Tamil Nadu, India

@yokesh23

0 followers

🎓 MBA in Marketing Management at University of Madras · Graduating 2026

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About

E-commerce and business operations professional with experience in customer orders, returns and refunds, shipment tracking, warehouse/dispatch coordination, reporting, market research, and client coordination. Currently pursuing an MBA in Marketing Management and seeking operations-focused roles in e-commerce, order management, marketplace operations, MIS, or business operations.

Experience

  • Freelance Business Development Consultant / Founding Team
    Revexa Technologies & NxtWave Future AI Technologies
    Jun 2024 – Present

    Supported e-commerce and technology service operations, including service documentation, proposals, and client onboarding coordination. Coordinated client requirements with internal teams to support smooth project delivery. Conducted market and competitor research and organized prospect/business information for target markets. Assisted with e-commerce service positioning, outreach processes, and operational documentation.

  • Customer Care & E-commerce Operations
    Sai Secrets
    Oct 2025 – Aug 2026

    Handled customer queries, order-related requests, product information, complaints, and escalations across support channels. Managed order processing, shipment tracking, delivery issues, returns, and refund coordination. Coordinated with warehouse and dispatch teams to resolve order and fulfillment issues and support timely processing. Maintained order and inventory-related coordination and updated information in internal systems. Prepared and maintained operational reports using Excel/Google Sheets and supported day-to-day order coordination.

  • Business Development Executive – International Pre-Sales
    ValleyPoint Technologies Pvt Ltd
    Jan 2025 – Jun 2025

    Built and maintained prospect lists and organized business data for US and UK markets. Supported proposal preparation, meeting coordination, client communication, and pre-sales activities. Conducted business and market research to identify relevant prospects and opportunities.

  • Client Success & Business Development Executive
    EFFE Consultancy Pvt Ltd
    Sep 2023 – Nov 2024

    Coordinated with clients and internal teams to understand requirements and support timely delivery. Conducted industry and competitor research to support marketing and business strategies. Maintained client relationships and ensured timely communication and follow-up.

Education

  • MBA
    University of Madras
    Marketing Management · Mar 2024 – Dec 2026
  • B.Com
    S.A. College of Arts & Science
    Computer Applications · 2020 – 2023
  • Higher Secondary
    Kaligi Ranganathan Montford Matric Hr. Sec. School
    2020
  • Secondary
    SKNS PMC Vivekananda Vidyalaya
    2018

Skills

2 to 5 years 2 to 5 years Several years of experience.
Market research
6 to 12 months 6 to 12 months Most of a year behind them.
Reporting Order management Shipment Tracking Returns Management Inventory Management
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Process coordination E-commerce Operations Dispatch Coordination Warehouse Coordination

Tools / apps / platforms

6 to 12 months 6 to 12 months Most of a year behind them.
Google Sheets Microsoft Excel

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