About
Power BI Developer and Data Analyst with hands-on experience in Power BI, DAX, Power Query, SQL, Excel, and Python. Experienced in data cleaning, dashboard development, KPI reporting, data analysis, and translating stakeholder requirements into actionable business insights.
Experience
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Freelancer CoordinatorSuccess MantraAug 2025 – Present
Handle incoming customer calls, explain product features, address customer questions, and support sales conversions through clear communication.
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Data Analyst InternAccess MillionJan 2025 – Jun 2025
Collected, cleaned, validated, and transformed datasets; performed EDA; developed Power BI dashboards and Excel reports; wrote SQL queries; used Python and Excel automation for reporting.
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TeammateTaskUs · MumbaiFeb 2024 – Dec 2024
Verified customer documentation, maintained data accuracy, managed escalations, and supported business operations through reporting and coordination with internal teams.
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Team LeaderConnectWise · MumbaiSep 2019 – Jan 2022
Monitored KPIs and performance metrics, prepared analytical reports, maintained dashboards, and conducted performance reviews and quality assessments.
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Quality AnalystConnectWiseApr 2018 – Aug 2019
Conducted performance analysis, prepared quality reports, and identified process improvement opportunities through data analysis.
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Quality AnalystCognizant · AiroliSep 2016 – Apr 2018
Analyzed operational performance and prepared reports for management review while supporting quality improvement initiatives.
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Senior Customer Service ExecutiveConvergys · ThaneMay 2013 – Sep 2015
Managed customer records, maintained data accuracy, and resolved escalated customer issues while supporting service quality.
Education
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2014
Bachelor of CommerceCommerce · 2014
Skills
Tools / apps / platforms
Languages
Projects
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Customer Churn PredictionPython, Pandas, Scikit-learn
Performed data preprocessing and feature engineering, developed and evaluated a Logistic Regression model, and analyzed churn patterns.
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Sales ForecastingPython, Pandas, NumPy, Matplotlib, Seaborn
Cleaned and prepared sales data, performed EDA, and developed forecasting models and reports.
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HR Analytics DashboardPower BI, DAX, Power Query
Designed an interactive HR analytics dashboard for KPI, attrition, and performance reporting.
Courses & certifications
- Data Science Certification · TopMentor · 2025