About
Result-driven technical support professional with a Diploma in Computer Technology and hands-on experience in hardware configuration, system maintenance, and network troubleshooting. Experienced in help desk support, Windows administration, cybersecurity fundamentals, and cloud computing solutions.
Experience
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IT Support Intern (Tamheer Program)Ministry of EducationJan 2026 – Jun 2026
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Technical Support Intern (Cooperative Training)Al-Hanakiyah General HospitalJun 2025 – Aug 2025
Education
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2025
Diploma in Technical Support (Computer Technology)Technical College at Al-HanakiyahTechnical Support · 2025
Skills
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
Windows
Teamwork
Blockchain
Networking
IT support
Adaptability
Communication
Cybersecurity
Microsoft Word
Cloud Computing
Problem Solving
Microsoft Excel
Customer Service
Microsoft Outlook
Technical Support
Microsoft PowerPoint
System Configuration
Hardware maintenance
Help Desk Operations
Artificial intelligence
Technical Documentation
Software Troubleshooting
Languages
Native / Bilingual
Native / Bilingual Their first language, or as strong as one.
Arabic
Speak · Read · Write
Conversational
Conversational Can hold an everyday conversation.
English
Speak · Read
Projects
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Local Infrastructure Deployment ProjectCisco Packet Tracer, DHCP, DNS, ACLs
Designed and simulated a secure local network environment for interconnected departmental endpoints; configured DHCP, DNS, and routing tables; implemented access control lists to enhance endpoint defense.
Courses & certifications
- Professional Development Specialized Certifications · Deroob National E-Training Platform
- Blockchain Technology Fundamentals
- Artificial Intelligence Principles, Concepts & Advanced Applications
- Cloud Services Fundamentals (Cloud Computing)
- Computer and Network Security Basics (Cybersecurity)
- Intensive English Language Training Program
- Cooperative IT Training Certificate · Al-Hanakiyah General Hospital