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WA

WAJID ALI

Desktop Support Engineer · IT Support Specialist

New Delhi, India

@wajidali2001

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About

Result-oriented IT professional with experience in desktop support, networking, and IT security management. Skilled in troubleshooting hardware/software issues, BitLocker encryption, LAN/WAN support, and ticketing workflows.

Experience

  • Service Desk Engineer
    Escort Kubota Pvt Ltd
    Apr 2026 – Sep 2026

    Worked on operating systems, networking, security, remote support tools, Microsoft Office Suite, ticketing tools, disk partitioning, network printer installation, router and Wi-Fi configuration, and Outlook troubleshooting.

  • Desktop Support Engineer
    Digi Switch Infotech Pvt Ltd
    Oct 2025 – Mar 2026

    Managed BitLocker encryption, LAN and Wi-Fi setup, router configuration, printer installation, user account management, password reset disks, disk partitioning, OSI model support, Outlook configuration, and ticketing tools.

  • IT Support Specialist
    Aims Vision Network
    Apr 2025 – Sep 2025

    Provided desktop support and issue resolution for over 100 users, managed printer installation and maintenance, configured Outlook profiles, handled disk partitioning and quota limits, supported router/Wi-Fi/printer scanner setup, used ITSM and ticketing tools, and performed hardware/software troubleshooting and data backup.

Education

  • Bachelor of Arts
    University of Delhi
    2025
  • Professional Course
    Netvision (Institute Delhi)
    Computing & Networking · Jan 2024 – Oct 2024

Skills

1 to 2 years 1 to 2 years A year or two of steady use.
Ticketing Data Backup Email Management Computer Networking Printer Installation Desktop administration IT security management
6 to 12 months 6 to 12 months Most of a year behind them.
Desktop Support Hardware Troubleshooting Software Troubleshooting
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Remote Support & Ticketing

Tools / apps / platforms

1 to 2 years 1 to 2 years A year or two of steady use.
ServiceNow Atlassian JIRA
6 to 12 months 6 to 12 months Most of a year behind them.
Microsoft Office Microsoft Outlook Microsoft Windows Server
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
BitLocker

Courses & certifications

  • Professional Course in Computing & Networking · Netvision (Institute Delhi) · 2024

🎯 Hobbies & interests

  • Reading Books
  • Listening to Music

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