EZENWANNE VIVIANNE U.

About

Business development and customer support professional with 5+ years of experience across construction, real estate, and e-commerce. Strong background in client relationship management, lead conversion, logistics coordination, and remote cross-functional support.

Experience

• Business Development / Customer Support
  ATS Ceramic Tiles · Remote & Abuja
  Jan 2022 – Present

  Engaged prospective and existing clients via WhatsApp, email, and phone, achieving 95% issue resolution and increased trust in remote services. Supported inbound sales by managing enquiries and turning leads into loyal customers, boosting repeat business by 30%. Coordinated logistics and shipment tracking for international buyers, enhancing delivery satisfaction and reducing complaints. Contributed to digital marketing discussions and customer acquisition strategies with the marketing team.

• Remote Customer Support
  Freelance
  — – Present

  Provided live chat, email, and ticket support for e-commerce and SaaS clients (US/UK), demonstrating adaptability across time zones. Handled product inquiries, refunds, and service escalations, maintaining strong CSAT ratings.

• Client Support Executive
  Julius Berger Nigeria Plc · Abuja
  May 2020 – Dec 2021

  Maintained client touchpoints across project lifecycles, ensuring satisfaction through scheduled check-ins and documentation follow-up. Strengthened stakeholder relationships by addressing post-handover queries with professionalism and minimal supervision.

• Customer Service Agent
  ITB Real Estate Ltd. · Lagos
  Jan 2019 – Apr 2020

  Managed tenant/client enquiries, captured insights in CRM systems, and coordinated responses across departments. Optimised inquiry and complaint scripts, improving service resolution time and efficiency by 25%.

• Business Development Associate
  UT Consult Nigeria · Abuja
  Jun 2017 – Dec 2018

  Served as the first point of contact for business enquiries and complaints, enhancing professional representation of the firm. Scheduled site visits and client meetings, while generating reports that influenced leadership decisions.

Education

• NA
  B.Sc. & M.Sc.

  Nnamdi Azikiwe University

  Architecture

  Architecture

Skills

Tools / apps / platforms

Courses & certifications

• CRM Tools Training (Zendesk, Freshdesk) · Self-paced
• Remote Work Readiness · LinkedIn Learning
• Customer Service Fundamentals · Coursera