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Vikas Maurya

Technical Support Representative · Global Ad-Tech & Data Feed Operations

Kanpur, Uttar Pradesh, India

@vikasmaurya20782936

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About

Analytical technical support professional specializing in global ad-tech operations and technical triage. Experienced with Feedonomics, WinSCP, and Jira, managing high-volume technical cases and bridging client needs with engineering teams.

Experience

  • Technical Support Representative
    TTEC · Ahmedabad
    Oct 2025 – Present

    Facilitated onboarding of new publishers with step-by-step guides for deep link generation and report management. Served as primary filter for L2 technical escalations, gathered diagnostic logs, resolved feed discrepancies using Feedonomics and WinSCP, performed quality checks on coupon feeds, supported international clients, used Linktranet for surrogate login, and managed AFTP account creation and credentialing.

Education

Skills

<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
SQL Data Analysis Data Cleaning Voice Support Technical Documentation

Tools / apps / platforms

1 to 2 years 1 to 2 years A year or two of steady use.
Zendesk Atlassian JIRA Atlassian Confluence
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
MySQL Microsoft Excel

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