Victoria Johnson

About

Business and operations professional with 5 years of remote B2B experience across U.S. building materials and global OEM manufacturing. Experienced in client operations, pipeline management, CRM data, business reporting, and translating operational data into actionable insights.

Experience

• Sales Operations Coordinator
  Manufacturing Standard LLC
  Jan 2025 – Mar 2026

  Coordinated customer and project activities across U.S. clients, engineering teams, procurement teams, and overseas manufacturing partners. Gathered project requirements from customers and technical teams to support RFQs and manufacturing solutions. Tracked quotations, opportunities, customer information, and follow-up activities using structured sales and CRM tracking systems. Coordinated information across multiple stakeholders to support quotation, production, and delivery activities. Maintained accurate CRM and operational records and reported pipeline activity and customer updates to support business decisions. Researched prospective OEM customers and product companies to identify new business opportunities and support commercial initiatives.

• Inside Sales Representative - Remote (U.S. Contractor Market)
  WINCAB · Newark, NJ (Remote)
  May 2023 – May 2026

  Managed customer and account activities from lead qualification through quotation, order processing, follow-up, and ongoing relationship management. Maintained structured opportunity and account data in HubSpot and Google Sheets, tracking pipeline stage, qualification status, lead source, and follow-up activity. Prepared pipeline and account activity reports to support sales planning, prioritization, and management decision-making. Analyzed lead progression and follow-up patterns to identify pipeline gaps and opportunities for improved account engagement. Managed high-volume quotation and customer requests while prioritizing competing activities and maintaining timely responses. Coordinated customer information and commercial requirements across multiple stakeholders to support efficient sales processes.

• Remote Sales Agent Independent Contractor
  Brightline Services
  Jul 2021 – Jan 2023

  Assisted customers with inquiries, account issues, and service requests across multiple communication channels. Resolved customer concerns by identifying issues, researching solutions, and coordinating with internal teams. Maintained accurate customer records and documented interactions to support service quality and operational reporting. Collaborated with team members to ensure timely issue resolution and a positive customer experience.

Education

• 2026
  B.Sc. Business Administration

  National Open University

  Business Administration · 2025 – 2026

  Business Administration · 2025 – 2026
• 2026 NH
  Data Analytics Program

  New Horizons

  Data Analytics · 2025 – 2026

  Data Analytics · 2025 – 2026

Skills

Tools / apps / platforms

Projects

• London Crime Analysis
  Tableau, Excel, Power Query, Microsoft PowerPoint

  Analyzed crime trends by borough, transport mode, and offence category using Tableau. Built interactive dashboards to visualize historical crime patterns and geographic trends. Presented insights to support data-driven public safety planning.

• Hospital Emergency Room Operations Analysis
  Excel, Power Query, Power Pivot, Microsoft PowerPoint

  Analyzed patient flow, waiting times, and operational KPIs to evaluate emergency department performance. Developed interactive dashboards to monitor trends and support operational decision-making. Delivered recommendations to improve resource planning and service efficiency.

• Vrinda Store: Why Revenue Fell 20% in 2022 SQL Case Study
  SQL, Excel, Power BI, Microsoft PowerPoint

  Investigated a 20% revenue decline by analyzing sales, customer, product, and channel performance. Used SQL and Power BI to identify key drivers of declining revenue through data analysis and dashboards. Delivered executive recommendations to support revenue recovery and business growth.

• Olist E-Commerce Performance Analysis
  Python (Pandas), MySQL, Power BI, Microsoft PowerPoint

  Analyzed customer retention across 93,358 customers, finding 97% bought once and repeat buyers spent 92% more per person. Built interactive dashboards to evaluate sales performance and operational metrics. Presented recommendations to improve customer retention and business performance.

• Global Superstore Sales & Profitability Analysis
  Power BI, DAX, Power Query, Microsoft PowerPoint

  Analyzed sales, profitability, customer segments, and regional performance using Power BI. Built executive dashboards to identify profit leakage and business trends. Delivered recommendations to support pricing, discount, and profitability strategies.

Courses & certifications

• SQL for Data Analysis