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RM

Rawan Wathiq Mahdi

Remote Operations & Customer Support Specialist

Iraq

@user_86

LinkedIn

0 followers

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About

Resourceful remote support and data specialist with 1+ years of experience in customer service, English-Arabic translation, and administrative operations. Known for bilingual communication, accurate data handling, and delivering reliable support under tight deadlines.

Experience

  • Customer Service & Social Media Specialist
    Remote / Global Clients
    Jan 2023 – Present

    Managed daily omni-channel customer inquiries via social media platforms, resolved customer complaints, coordinated social media content updates, monitored user engagement, and delivered bilingual customer assistance in Arabic and English.

  • Bilingual Data Entry & Operations Specialist
    Freelance / Self-Employed
    Jan 2022 – Dec 2022

    Executed data entry and data cleaning using Microsoft Excel and Word, translated operational documents and customer correspondence between English and Arabic, conducted proofreading and quality assurance, and organized administrative workflows and digital files.

Education

  • High School Diploma
    Scientific Branch

Skills

1 to 2 years 1 to 2 years A year or two of steady use.
Data entry Translation Data Cleaning
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Task Automation Content Management Customer Retention

Tools / apps / platforms

2 to 5 years 2 to 5 years Several years of experience.
Facebook LinkedIn Instagram
1 to 2 years 1 to 2 years A year or two of steady use.
Microsoft Word Microsoft Excel
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Zoom Asana Slack Trello Google Docs Google Meet Google Sheets Microsoft Teams

Languages

Native / Bilingual Native / Bilingual Their first language, or as strong as one.
Arabic Speak
Fluent Fluent Comfortable using it for work.
English Speak

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