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Ujesh Koul

L1/L2 NOC & Network Support Engineer

Gurgaon, Haryana, India

@ujeshkoul24806691

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About

Network Operations Center engineer with 4.5+ years of enterprise experience across monitoring, incident triage, routing/switching support, and SLA-driven operations. Experienced with Cisco networking, IP/MPLS troubleshooting, BGP/OSPF validation, and ITIL-aligned incident handling.

Experience

  • Independent Network Consultant
    Freelance · Gurgaon, India
    Oct 2023 – Present

    Provide independent network administration, router/switch configuration, and connectivity troubleshooting for local SMB and SOHO environments. Deploy Cisco switches and access points with secure VLAN segmentation, ACLs, and DHCP/NAT services; conduct packet capture analysis using Wireshark.

  • NOC Engineer
    Tech Mahindra · Noida, India
    Sep 2021 – Sep 2023

    Managed 24/7 proactive infrastructure monitoring covering Linux/UNIX servers, database alerts, workflow queues, and enterprise network links. Performed Level 1/2 troubleshooting on active network devices across BGP, OSPF, and MPLS circuits; executed incident management through ticketing systems and escalated critical incidents to avoid SLA breaches.

  • NOC Engineer
    Wipro Technologies · Gurgaon, India
    Dec 2018 – Jun 2021

    Maintained enterprise network availability and performed authorized configuration updates. Delivered Layer 1 to Layer 3 troubleshooting, provided live technical assistance during installation/testing/hardware repair of BTS telecom equipment, and coordinated with site engineers, hardware vendors, telecom carriers, and regional IT leads.

Education

  • Diploma of Higher Education
    Government Polytechnic College
    Electronics and Telecommunication Engineering (ETE) · 2017
  • Secondary School Certificate (10th)
    The Bohras Global School
    2014

Skills

2 to 5 years 2 to 5 years Several years of experience.
BGP NAT OSPF VLAN DHCP ACLS MPLS Monitoring Technical Support Network Operations Incident management Switch Configuration Router Configuration Escalation Management Network Administration Packet Capture Analysis Configuration Management

Tools / apps / platforms

2 to 5 years 2 to 5 years Several years of experience.
UNIX Linux Wireshark ServiceNow Atlassian JIRA

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