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GS

Golu Shahil

Customer Support Executive · Chat and Voice Support

Bengaluru, Karnataka, India

@u23683316

0 followers

Bachelor of Science (B.Sc.) · Graduating 2026

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About

Customer-focused customer support professional with experience in chat and voice support, customer query handling, complaint resolution, and escalation management. Known for professional communication and maintaining strong customer satisfaction.

Experience

  • Customer Support Executive
    Falcon · Bengaluru, Karnataka
    Oct 2024 – Aug 2026

    Resolved customer queries through chat and calls, provided troubleshooting support and appropriate solutions, conducted follow-ups, managed escalations, and maintained customer-focused communication.

Education

  • Bachelor of Science (B.Sc.)
    Surana College
    2026
  • Higher Secondary (12th Grade)
    RKB High School
    2022
  • Secondary School Certificate (10th Grade)
    Cambridge High School
    2020

Skills

<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Escalation Chat Support Complaint Handling Customer query handling

Languages

Native / Bilingual Native / Bilingual Their first language, or as strong as one.
Hindi Speak
Fluent Fluent Comfortable using it for work.
English Speak
Basic Basic A few words and simple phrases.
Kannada Speak

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