Tushar Mandal

About

Detail-oriented professional with 2 years of experience in business development and customer service, transitioning into operations, non-voice and back-office roles. Experienced in CRM handling, query resolution, record management, compliance, and cross-functional coordination.

Experience

• BDE / RM (Relationship Manager)
  TM Investment Pvt. Ltd. (Motilal Oswal Group)
  May 2025 – Apr 2026

  Handled customer queries and doubts, provided accurate and timely solutions, operated company systems for client communication and sales tracking, participated in training sessions, and maintained performance and compliance standards.

• Customer Service / Process Support
  Epicenter Technologies Pvt. Ltd.
  Jun 2024 – Feb 2025

  Handled inbound and outbound customer calls and emails, maintained detailed records using CRM systems, collaborated with internal departments, met productivity and quality targets, educated customers on products and policies, and adhered to compliance guidelines.

Education

• Bachelor of Commerce
  R.D. National College, Mumbai · University of Mumbai
  2025
• HSC
  R.D. National College, Mumbai · University of Mumbai
  2022
• SSC
  St. Francis High School, Mumbai
  2020

Skills

Tools / apps / platforms

Languages

🏆 Achievements & awards

• Top Performing Executive · 2025

  Recognized for target and quality at TM Investment Pvt. Ltd. in July and August 2025.

🤝 Volunteering

• NGO · Volunteer

  Worked with an NGO for social causes.

🎯 Hobbies & interests

• Personal Finance
• Investment Learning
• Fitness
• Cricket
• Football