Tuheena Ray

Support Operations and Customer Experience professional

Hyderabad, India

@tuheena_ray

0 followers

About

Support Operations and Customer Experience professional with 8+ years of experience across SaaS support, customer operations, onboarding, training, and customer service. Built and scaled support for Assembly as its first dedicated support hire, supporting 500+ customers while maintaining high CSAT and strong operational continuity.

Experience

Senior Customer Support Specialist

Quantum Workplace

Jan 2026 – Present
Senior Product Support Specialist → Product Support Specialist

Assembly

Jan 2022 – 2026
Customer Success Associate

Instahyre

Oct 2021 – Apr 2022
Team Lead — Inside Sales

DataTrained

Oct 2020 – Mar 2021
Senior Analyst — Learning & Development

Ask IT Solutions Ltd

Jun 2018 – Mar 2020
Associate — Customer Service

Fidelity International

Sep 2016 – Dec 2017

Education

M.A. English Literature

Jamia Millia Islamia

English Literature
B.A. English Literature

Atma Ram Sanatan Dharma College

English Literature

Skills

<3 months

Jira Slack Gleap Tango Figma Claude Stripe Linear ChatGPT SendGrid Merge.dev Operations Confluence SharePoint Tremendous Gemini APIs Data Mapping Log Analysis SLA management HubSpot software Intercom Systems Voice of Customer Operations Support Process Improvement Workflow Automation Incident management Customer Experience Knowledge management Escalation Management Customer Communication Technical troubleshooting Support Tool Administration Cross-functional Collaborations

Languages

Not stated

Hindi Speak English Speak Bengali Speak

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