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HS

Hussein Salameh

Remote Customer Support Specialist

Amman, Married, Jordan

@the_king

0 followers

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About

Customer service and support professional with experience handling email, live chat, and inbound call support. Skilled in resolving technical and account issues, maintaining customer satisfaction, and using CRM systems in fast-paced remote environments.

Experience

  • Customer Service Representative
    CS MENA
    2025 – Present

    Provided customer support through email and live chat, responding to inquiries accurately and efficiently. Resolved technical and account-related issues while maintaining a professional and customer-focused environment. Maintained service quality by actively listening while maintaining response time and efficiency.

  • Customer Service Representative
    Extensya Company
    2024 – 2024

    Handled inbound customer calls and resolved customer concerns efficiently. Provided customers with clear support, guidance, and solutions to ensure customer satisfaction. Communicated professionally with customers while identifying and addressing their needs.

  • Customer Service Agent
    Crystal Company

    Resolved 60+ customer inquiries per day while achieving a 90% first-call resolution rate. Launched a customer feedback system that contributed to a 25% increase in customer satisfaction. Trained new employees, improving onboarding efficiency and service quality. Analyzed service data and implemented improvements that reduced repeat complaints by 15%.

Education

  • Diploma
    LTUC
    Human Resource Management · 2024

Skills

2 to 5 years 2 to 5 years Several years of experience.
Customer Support
1 to 2 years 1 to 2 years A year or two of steady use.
Email Management Live Chat Support
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Training CRM systems Account Support Technical Support Customer Retention Complaint Handling Process Improvement Customer Experience Customer Satisfaction

Languages

Native / Bilingual Native / Bilingual Their first language, or as strong as one.
Arabic Speak
Fluent Fluent Comfortable using it for work.
English Speak

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