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Thanushree Gowda

Control-M Workload Automation · Production Support Professional

Bangalore, Karnataka, India

@thanushree_gowda

0 followers

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About

IT professional with 3 years of experience in Control-M workload automation and L1/L2 production support across distributed and mainframe environments. Experienced in job scheduling, monitoring, incident management, SLA management, RCA, and operational reporting.

Experience

  • Control-M L1/L2 Production Support – Becton Dickinson (Project)
    HCLTech · Bangalore, India
    Feb 2023 – Apr 2026

    Provided 24x7 Level 1 and Level 2 production support for workload automation jobs using BMC Control-M. Monitored end-to-end job execution across test and production platforms, diagnosed and resolved job failures and scheduling issues, performed job control actions in Active Job File (AJF), created and scheduled jobs with dependencies and alert configurations, handled SLA breach notifications, maintained SharePoint records, collaborated with application and business teams, managed shift handovers, prepared operational reports, and used ServiceNow for incident and service request tracking.

Education

Skills

2 to 5 years 2 to 5 years Several years of experience.
SLA management Job Scheduling Root Cause Analysis Incident management Alert configuration Operational Reporting
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
ITSM BMC Control-M Shift Management

Tools / apps / platforms

2 to 5 years 2 to 5 years Several years of experience.
ServiceNow Microsoft SharePoint

Languages

Native / Bilingual Native / Bilingual Their first language, or as strong as one.
Kannada Speak
Fluent Fluent Comfortable using it for work.
English Speak
Conversational Conversational Can hold an everyday conversation.
Hindi Speak

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