About
B.A. graduate with 6 years of experience in customer care and operations support, including customer handling, telephone communication, team coordination, supervision, and documentation. Currently based in Kolkata and seeking opportunities in Customer Service, BPO, Back Office, or Operations.
Experience
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SupervisorIndian Lifters Private Limited · Pune, MaharashtraJan 2026 – Aug 2026
Supervised day-to-day operations and coordinated drivers, operators and mechanics. Managed shift activities and supported smooth daily operations. Maintained logsheets, checklists and operational records. Coordinated with service and maintenance teams and followed up on work requirements. Handled staff coordination, attendance follow-up and operational communication.
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Customer Care ExecutiveQ Connect Business Solution · Pune, Maharashtra2015 – 2021
Handled customer calls, queries and service-related concerns professionally. Provided information and assistance to customers and supported issue resolution. Maintained professional communication with customers and internal teams. Worked according to process guidelines and service requirements.