About
A sincere, hardworking, and people-oriented professional with experience in customer support and teaching. She brings patience, adaptability, professionalism, and a willingness to learn, with a stated interest in building a long-term career in banking.
Experience
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Advisor – SBI Credit Card Department / Voice ProcessConcentrix · Vadodara, GujaratSep 2025 – Present
Handled customer interactions related to SBI Credit Card services through voice-based customer support. Communicated with customers professionally, assisted with relevant credit card information and service-related queries, and used active listening and problem-solving to address concerns.
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Nursery TeacherJivanjyoti Shaikshanik Sankul · Bilkha, GujaratOct 2024 – Apr 2025
Managed classroom activities, communicated effectively with students and staff, and organized daily activities while maintaining a structured and supportive environment.
Education
- 2023
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H.S.C.Vidhya Niketan Shaikshanik Sankul
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S.S.C.Vidhya Niketan Shaikshanik Sankul
Skills
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
Tools / apps / platforms
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Languages
Native / Bilingual
Native / Bilingual Their first language, or as strong as one.
Gujarati
Speak
Fluent
Fluent Comfortable using it for work.
Hindi
Speak
Conversational
Conversational Can hold an everyday conversation.
English
Speak