Taneicia McLean

Customer Service & Technical Support Professional · Phlebotomy Trained

Bridgeport, Portmore, St. Catherine, Jamaica

@tanecia_mclean

0 followers

🎓 Phlebotomy · Graduating 2026

About

Experienced customer-focused professional with over 12 years of experience across customer service, technical support, sales, hospitality operations, and healthcare support. Skilled in resolving customer issues, supporting operations, and delivering high-quality service in fast-paced environments.

Experience

Phlebotomist

Blood Bank, Jamaica

Jan 2026 – Mar 2026
Clover Tech Support Representative

Sutherland Global Services

Dec 2021 – Sep 2025
Owner & Operator

May 2015 – Dec 2021
Sales Representative

DIRECTV

Jan 2011 – Nov 2014
Customer Service Representative

Precision Response Corporation

Jun 2008 – Oct 2010

Education

Certificate in Phlebotomy

City and Guilds

Phlebotomy · Sep 2025 – Feb 2026
Certificate in Phlebotomy

American Allied Health Association

Phlebotomy · Feb 2026 – Feb 2026
Certificate in Phlebotomy

Distinction College, Kingston, Jamaica

Phlebotomy · Sep 2025 – Feb 2026
High School Diploma

Miramar High School

Aug 1995 – Jun 1996

Skills

<3 months

Sales Phlebotomy POS Systems Multitasking Patient Care Communication Decision making Time Management Problem Solving Team Leadership Customer Service Microsoft Office Active Listening Quality Assurance Technical Support Account Management Specimen collection Inventory Management Operations Management Ticketing System Management Customer Relationship Management

Languages

Fluent

English Speak · Read

Courses & certifications

Mental Health course · Distinction College · 2026
Phlebotomy Certificate · American Allied Health Association · 2026
Phlebotomy Certification · City and Guilds · 2026

🏆 Achievements & awards

Graduated in Top 10% of Class · 1996
Dean’s List Honoree · 1996

Dean’s List Honoree for 3 semesters.

🤝 Volunteering

My Own Charity · Feeding · 2026

Feeding homeless and mentally ill in my community and Spanish Town on weekends

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