Taheer

About

Business development and e-commerce operations professional with experience in marketplace management, B2B/B2C customer engagement, sales support, and team coordination. Experienced in catalog management, marketplace issue resolution, and customer communication.

Experience

• Business Development & E-commerce Operations Executive
  BACKROAR
  Oct 2024 – Sep 2026

  Built and managed e-commerce operations across Amazon and Flipkart marketplaces. Managed product listings and catalog workflows, including product data, inventory details, and go-live execution. Optimized product titles, descriptions, keywords, images, and catalog content to improve search visibility and conversion potential. Supported marketplace sales through pricing, marketplace advertising, performance monitoring, and data-driven optimization. Supported B2B and B2C business development through customer outreach, face-to-face client interactions, and bringing prospective customers to the business. Handled team coordination, task allocation, and customer communication alongside business development and e-commerce operations. Resolved listing suppression, attribute errors, category mapping, and marketplace compliance issues while coordinating day-to-day operations.

• Customer Support Associate - Amazon Process
  Sutherland Global Services
  Aug 2023 – Oct 2024

  Handled customer inquiries related to orders, deliveries, returns, and refunds through designated support channels. Assisted customers with order tracking, account-related queries, and general service requests. Resolved customer concerns by following established procedures and service guidelines. Maintained accurate customer interaction records and updated case details in internal systems. Coordinated with relevant teams to address unresolved issues and support timely resolutions. Followed customer service quality standards while maintaining professional communication.

• ECM Repair Technician
  Auto Kite
  Jun 2022 – Jun 2023

  Assisted in diagnosing electronic control module (ECM) faults in automotive systems. Supported troubleshooting of electronic circuits and control-module-related issues. Performed basic inspection of electronic components to identify potential faults. Assisted with ECM testing and repair procedures under technical guidance. Followed technical procedures and safety practices while handling automotive electronic components.

Education

• 2023
  B.E. Electronics & Communication Engineering

  Mohamed Sathak A.J. College of Engineering

  Awarded by Anna University

  Electronics and Communication Engineering (ECE) · 2019 – 2023

  Electronics and Communication Engineering (ECE) · 2019 – 2023
• BM
  Higher Secondary

  Balalok Matriculation

Skills

Tools / apps / platforms

Languages

Projects

• Laser door alarm system
• Smart city automation model
• AI-based serving robot
• IoT-based bicycle tracking system