Syed Raheem Uddin

About

IT support and service desk professional with 6+ years of experience in end-user support, Microsoft 365, Active Directory, Entra ID, ServiceNow, Jira, Intune, SCCM, and remote troubleshooting. Experienced in SLA-driven incident resolution, onboarding/offboarding, endpoint administration, and technical documentation, with a Master's in Information Technology and ITIL/Microsoft certifications.

Experience

• Senior Service Desk Analyst
  SkkyLive Infotech
  Jan 2021 – Sep 2023
• IT Engineer
  NIIT

Education

• Master's in Information Technology
  Institution
  Information Technology · Aug 2025
• B.Tech
  Green Fort Engineering College
  Computer Science Engineering

Skills

• Windows
• Technical Support
• DNS
• VPN
• Documentation
• SCCM
• Microsoft Intune
• Incident management
• Desktop Support
• TCP/IP
• DHCP
• LAN/WAN
• Mfa
• WiFi
• Printers

Courses & certifications

• Microsoft Certified Professional (MCP) · Microsoft
• ITIL Certification