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SU

Syed Raheem Uddin

IT Support Engineer · Senior Service Desk Analyst · Desktop Support Engineer

Hyderabad, Telangana, India

@syeduddin341

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About

IT support and service desk professional with 6+ years of experience in end-user support, Microsoft 365, Active Directory, Entra ID, ServiceNow, Jira, Intune, SCCM, and remote troubleshooting. Experienced in SLA-driven incident resolution, onboarding/offboarding, endpoint administration, and technical documentation, with a Master's in Information Technology and ITIL/Microsoft certifications.

Experience

  • Senior Service Desk Analyst
    SkkyLive Infotech
    Jan 2021 – Sep 2023
  • IT Engineer
    NIIT

Education

  • Master's in Information Technology
    Institution
    Information Technology · Aug 2025
  • B.Tech
    Green Fort Engineering College
    Computer Science Engineering

Skills

<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
DNS VPN Mfa SCCM DHCP WiFi TCP/IP Windows LAN/WAN Printers Documentation Desktop Support Microsoft Intune Technical Support Incident management

Tools / apps / platforms

<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
ServiceNow Microsoft 365 Atlassian JIRA Microsoft Outlook Microsoft Entra ID Microsoft Active Directory

Courses & certifications

  • Microsoft Certified Professional (MCP) · Microsoft
  • ITIL Certification

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