About
Detail-oriented data annotation specialist with hands-on experience labeling LiDAR point-cloud and 2D image data for autonomous-vehicle AI/ML training. Also brings customer support experience with a focus on quality, process discipline, and problem solving.
Experience
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Sr. ITES Executive – ProjectsiMeritDec 2025 – Present
Annotate LiDAR data using 2D views to accurately identify objects such as cars, pedestrians, trucks, and traffic signs. Classify objects into Actor (moving) and Static (non-moving) categories to support downstream autonomous-vehicle model training. Verify precise placement and fit of 3D cuboids on annotated objects, maintaining strict quality and consistency standards. Review and validate labels to ensure accuracy across large annotation batches, reducing rework and error rates. Continuously learn and apply new annotation techniques, improving throughput and quality through daily practice and feedback.
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Customer Support ExecutiveBigBasket · BengaluruDec 2023 – Oct 2025
Managed high-volume customer support chats, resolving queries promptly to maintain strong satisfaction scores. Tracked and escalated unresolved or delayed tickets to the appropriate teams, ensuring timely closure. Coordinated internal communications and seamless ticket handovers between teams to prevent delays. Scheduled and coordinated customer callbacks to drive issue resolution and improve retention. Processed appreciation tickets for delivery executives, contributing to team morale and performance tracking. Utilized CRM tools, including Kapture, to manage interactions and streamline support workflows. Handled B2B support escalations, resolving complex issues while maintaining customer trust.
Education
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BCAJain Deemed to UniversityDistance Education
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Diploma in Computer ScienceTippu Shaheed Institute of TechnologyComputer Science
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High SchoolShri Vijay Chandrashekhar High School