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SQ

Syed Faizan Rasheed Quadri

Customer Service Executive · International Voice Process · Technical Support

Hyderabad, Telangana, India

@syed_faizan

0 followers

🎓 Civil Engineering at Albedo University of Business Management · Graduated 2019

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About

Customer-focused support professional with over 2 years of experience handling high-volume inbound customer calls and resolving technical and service-related issues for domestic and international customers. Skilled in customer communication, first-call resolution, ticket management, email support, and troubleshooting in fast-paced environments.

Experience

  • Customer Support Executive / Technical Support Associate
    Exordium Network
    Apr 2024 – Mar 2026

    Handled approximately 50+ inbound customer calls daily. Assisted customers with application, Outlook, Teams, printer and Office 365 issues. Delivered professional support to international clients. Managed support tickets, email requests and issue escalations. Created user accounts and resolved access issues. Coordinated internet outage updates and prepared service reports. Supported Aline, Accuflo, Bloc, ClearCompany and Relias applications. Maintained high customer satisfaction through timely resolutions.

  • Customer Support Associate
    Nov 2021 – Feb 2022

    Responded to customer inquiries via calls and email. Resolved complaints with high first-contact resolution. Generated reports to identify recurring issues and improve service quality.

Education

  • Bachelor of Science in Civil Engineering (Diploma)
    Albedo School of Business Management
    Civil Engineering · 2016 – 2019
  • High School
    St. Andrews High School
    2016

Skills

2 to 5 years 2 to 5 years Several years of experience.
Email Management Technical troubleshooting
3 to 6 months 3 to 6 months A few months of practice with it.
Complaint Resolution
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Crms First call resolution International Voice Process

Tools / apps / platforms

2 to 5 years 2 to 5 years Several years of experience.
Microsoft Outlook

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