Sushmitha P.

Travel & Hospitality Marketing · Consumer Insights · Customer Experience

Bengaluru, Karnataka, India

@sushmitha_p1

0 followers

About

BHM graduate with hands-on experience in hospitality, customer experience, consumer research, event coordination, and digital marketing support. Strong background in understanding customer requirements, analyzing consumer preferences, and coordinating cross-functional teams to support service delivery and promotional activities.

Experience

Industrial Trainee

Evolve Back

Feb 2025 – Jun 2025

Managed end-to-end client/guest experiences for high-net-worth patrons, analyzed requirements, delivered tailored solutions, coordinated across operational departments, resolved escalations, and handled administrative workflows using internal management systems.

Education

Bachelor of Hotel Management

KLE S. Nijalingappa’s College · Bengaluru City University

Hotel Management · Aug 2022 – Jul 2026

Skills

3 to 6 months

Customer Experience

<3 months

Research Marketing Data Analysis Poster Design Digital Marketing Data Organization Consumer Research Event Coordination Hospitality Operations Customer Feedback Analysis Multilingual Communication Promotional Content Creation Customer Requirements Analysis

Tools / apps / platforms

3 to 6 months

Microsoft Office

<3 months

Google Forms Microsoft Excel

Projects

A Comparative Study on Customer Preference Between Quick Service Restaurants and Traditional Dining Restaurants

Google Forms, Microsoft Office

Designed and deployed structured market research instruments, processed quantitative and qualitative datasets, and translated survey findings into strategic recommendations to improve end-user experience and operational outcomes.

🏆 Achievements & awards

Best Girl of the Department · 2026

Recognized for academic performance and active participation in co-curricular activities.

⚽ Extracurricular activities

Class Representative

Served for four consecutive years, acting as a liaison between students and faculty and supporting coordination of academic and departmental activities.
Event Host and Coordinator

Hosted and coordinated major college events including Euphoria, Avaram, and Pavarga, and coordinated with participants and student teams during college events.
Digital Marketing Team Member

Created promotional posters and visual content for department fests and events, and supported event promotion and deadline-driven content delivery.

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