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Suraj Prabhakar Bharati

Customer Success Manager · SaaS Support & Client Onboarding

Pune, Maharashtra, India

@suraj_bharati

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About

Customer Success professional with 3+ years of experience in SaaS support, client onboarding, escalation management, and account communication. Managed active client accounts, improved response times, and supported retention through structured onboarding, proactive follow-up, and cross-functional issue resolution.

Experience

  • Client Success & Operations Lead
    Digitalsignatory B2B
    Aug 2025 – Present
  • Operations Executive (Customer-Facing Role)
    Startupwala Technologies Pvt. Ltd.
    Mar 2024 – Jul 2025
  • Customer Success Executive
    Trake Nation
    Jan 2023 – Feb 2024

Education

Skills

<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Anydesk Salesforce Teamviewer Remote Training Google Workspace HubSpot software Microsoft Office Customer Success Issue Resolution Customer Retention Account Management Customer Onboarding Product Walkthroughs Escalation Management Customer Communication

Languages

Native / Bilingual Native / Bilingual Their first language, or as strong as one.
Hindi Speak · Read · Write Marathi Speak · Read · Write
Fluent Fluent Comfortable using it for work.
English Speak · Read

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