Sumeet Mallick

Client-facing operations professional · Customer support and case management

Kolkata, West Bengal, India

@sumeet_mallick

0 followers

Looking for jobs Looking for internships Open to relocating

About

Client-facing professional with experience in document verification, high-volume case management, and cross-team coordination. Known for clear communication, accuracy under pressure, and resolving inquiries efficiently.

Experience

Visa Processing Specialist

VFS Global Pvt Ltd · Kolkata, West Bengal

Jan 2024 – Present

Communicated with clients throughout the application process, providing regular status updates and managing expectations. Verified documents for compliance with immigration regulations, maintaining high accuracy under deadline pressure. Managed high volumes of applications while consistently meeting targets without compromising quality. Resolved client inquiries and concerns promptly, maintaining positive working relationships. Coordinated with team members and external stakeholders, including embassy and consular officials, to resolve complex cases. Maintained accurate records and documentation for easy retrieval.

Education

2025

Bachelor of Arts

Syama Prasad College

Awarded by Calcutta university

Political Science · Jul 2019 – Sep 2025

Political Science · Jul 2019 – Sep 2025

Skills

<3 months

Data entry verification of documents

🎯 Hobbies & interests

Cricket
Continuous learning

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