Sudesna Acharya

About

Customer-focused aviation professional with nearly two years of experience in airport operations and passenger service with IndiGo. Experienced in check-in, boarding, baggage handling, complaint resolution, and special-assistance support, with recognition for customer service excellence and revenue generation.

Experience

• Business Operations Executive - Family Business
  Jul 2025 – Present
• Executive - Airport Operations & Customer Service
  InterGlobe Aviation Ltd. (IndiGo)
  Oct 2023 – Jul 2025

Education

• Bachelor of Arts
  Netaji Subhash Open University
  2022
• Higher Secondary
  West Bengal Council of Higher Secondary Education
  2018

Skills

• Complaint Handling <3 months
• Service Recovery <3 months
• Aviation Safety <3 months
• Passenger service <3 months
• Baggage Handling <3 months
• Check-in <3 months

Courses & certifications

• Civil Defence Training Course (Grade A) · Civil Defence Organisation, Government of West Bengal

🏆 Achievements & awards

• Best AOCS STAR Award · 2024

  Recognised in Q2 and Q3 2024 for outstanding customer service and operational excellence.

• Revenue Generator Award · 2024

  Recognised in Q1 and Q4 2024 for revenue generation.

• Sub-District Dance Competition

  3rd place.

⚽ Extracurricular activities

• Competitive dance
• Running
• Long jump
• Trekking
• Travelling
• Fitness
• DIY candle making

🎯 Hobbies & interests

• Trekking
• Travelling
• Fitness
• DIY candle making