suchismita sahoo

About

Customer relations and CRM professional with 11+ years of experience in post-sales service, client engagement, process improvement, and cross-functional coordination. Strong background in customer satisfaction, operational reporting, escalation handling, and data-driven business support.

Experience

• Business Analyst – Executive
  Panchmahal District Co-operative Milk Producers' Union Ltd. (Affiliated with AMUL) · Panchmahal
  Aug 2023 – Mar 2025

  Collaborated with stakeholders to gather detailed business requirements, created and published cloud-based dashboards using Tableau, developed monthly interactive dashboards for department heads and the managing director, analyzed operational data for decision-making, coordinated events and board meetings, and presented dashboards to board members.

• Senior Executive-CRM
  Godrej Properties Ltd. · Ahmedabad
  Aug 2018 – Jun 2023

  Managed end-to-end post-sales customer journey, coordinated cross-functional teams, improved customer satisfaction through proactive communication and milestone tracking, streamlined receipt generation, handled grievances and escalations, captured customer queries in Salesforce.com, and maintained payment status updates.

• Assistant Manger-CRM
  SJR prime corporation pvt · Bangalore
  Feb 2018 – May 2018

  Provided customer support, maintained customer data, managed documentation including allotment letters and RERA agreements, used ERP systems, resolved property queries, coordinated with banks and legal teams, and supported unit modifications and collections.

• Assistant Manger-CRM
  UKN Properties Pvt. Ltd. · Bangalore
  Sep 2016 – Feb 2018

  Built and nurtured client relationships, managed portfolios, supported post-booking processes, handled legal documents and payment follow-ups, coordinated home loans and possession, maintained records in ERP systems, and planned CRM strategies for retention and loyalty.

• Deputy General Manager
  Dreamz infra Pvt. Ltd. · Bangalore
  Apr 2015 – May 2016

  Led team members, managed client issues through the implementation lifecycle, trained resources, conducted status meetings, supported business acquisition and retention, maintained customer correspondence data, developed client reports, and handled business contracts.

• Service level Coordinator
  V6 Networks · Bangalore
  Apr 2014 – Apr 2015

  Monitored operations and staffing to meet service levels, managed real-time impacts on installations and break-fix work using SAP CRM, prepared reports, updated shipment status in SAP, conducted vendor meetings, and handled escalated customer service issues.

Education

• 2012 KI
  Bachelor of Engineering

  Koustuv Institute of Self Domain

  Computer Science and Engineering (CSE) · Sep 2008 – Jul 2012

  Computer Science and Engineering (CSE) · Sep 2008 – Jul 2012
• 2008 KB
  Intermediate

  Kalinga Bharati Residential College

  2006 – 2008

  2006 – 2008
• 2006 SV
  Matriculation

  Saraswati Vidya Mandir

  2006 – 2006

  2006 – 2006

Skills

Tools / apps / platforms

Languages

🎯 Hobbies & interests

• Internet Surfing