About
Data-driven analyst with experience in digital experience analysis and speech analytics. Skilled in using SQL, Snowflake, Quantum Metric, Glassbox, Verint, and Convo IQ to identify friction points, analyze call transcripts, and generate actionable business insights.
Experience
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Associate Data AnalystFractal Analytics Pvt Ltd · Chennai, IndiaApr 2024 – Jan 2026
Worked on digital friction mitigation for the Verizon Loyalty Program, diagnosing logic failures, reducing leakage, improving checkout and activation funnels, and integrating session data with call drivers.
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Quality AnalystActe Technologies · Chennai, IndiaNov 2022 – Apr 2024
Coordinated with business development executives to resolve trainer availability for hold accounts and identified upselling opportunities during customer interactions.
Education
- 2021
Skills
1 to 2 years
1 to 2 years A year or two of steady use.
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
Tools / apps / platforms
1 to 2 years
1 to 2 years A year or two of steady use.
Snowflake
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
Verint