About
B.Tech Computer Science student and Desktop Support Engineer at Tata Power with hands-on experience in IT support, asset management, web development, REST APIs, databases, and debugging. Strong foundation in DSA, DBMS, operating systems, problem-solving, and system deployment, with practical project experience in full-stack application development.
Experience
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Diploma Engineer Apprentice, IT Support & Asset ManagementTata Power · Noida, IndiaSep 2025 – Present
Resolved IT incidents within SLA, supported users with hardware, OS, and network issues, managed IT asset lifecycle, created standardized Windows OS images, configured laptops/desktops, supported onboarding/offboarding, and resolved network-related incidents.
Education
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2028
Bachelor of Technology in Computer Science and EngineeringAbacus Institute of Engineering and ManagementComputer Science · Jul 2025 – 2028
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2025
Diploma in Computer Science and TechnologyAcharya Prafulla Chandra Ray PolytechnicComputer Science and Technology · Nov 2022 – Jun 2025
Skills
Tools / apps / platforms
Projects
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AI Customer Support ChatbotIBM Watson Assistant, NLP
AI-powered customer support chatbot with intents, entities, and conversational flows to automate customer queries and provide real-time web-based support.
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Java, Spring Boot, Spring Security, JWT, PostgreSQL, JavaScript, HTML5, CSS3, Leaflet, OpenStreetMap, OpenRouteService, REST APIs, Render
Full-stack taxi booking web application with user, driver, and admin functionalities, secure authentication, ride booking, driver management, real-time ride status tracking, and deployment on Render.
Courses & certifications
- Semiconductor Technology & Embedded IoT · Jadavpur University · 2025
- Data Analytics · IBM SkillsBuild · 2024
- Excel Essential Training: Microsoft 365 · LinkedIn Learning
- Google Analytics for Beginners · Google