About
Aspiring business operations professional with startup experience in process improvement, team coordination, and operational execution. Experienced in improving onboarding workflows, supporting growth initiatives, and working with leadership to build scalable systems.
Experience
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Operation HeadThe Maritime Mate · LucknowMay 2025 – Present
Managed day-to-day operations for a team of 20+ members across sales, onboarding, training, and student support. Developed and implemented SOPs, reducing onboarding time by approximately 70% and improving operational efficiency. Conducted weekly performance review meetings using KPIs to improve team productivity and target achievement. Worked directly with leadership on business operations, process improvement, and growth strategy. Helped scale operations by improving team coordination and contributing to monthly revenue growth.
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Operations Team LeaderMultimaart · BhubaneswarJun 2026 – Oct 2026
Led the seller onboarding team in daily operations and target execution. Successfully onboarded 13 sellers and completed 11 KYC verifications within the first 10 days. Listed and optimized 100+ products on the marketplace. Coordinated with founders, telecallers and district partners to improve onboarding efficiency. Assisted in developing onboarding scripts, SOPs and process improvement recommendations. Monitored onboarding performance and supported operational planning for marketplace growth.
Education
- 2028
Skills
Tools / apps / platforms
Projects
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Building an online learning platform for IMU-CET aspirants. Designing the website and learning experience, developing mock tests, notes, flashcards and study resources, and researching user needs and product features.
Courses & certifications
- Organization Behaviour · IESE Business School
- Google Data Analytics · Google
- Excel Skills For Business · Macquarie University