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SA

SIHAM AZZI

Hospitality professional · Front Desk Receptionist

Doha, Qatar

@siham_azzi

0 followers

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About

Experienced hospitality professional with a strong background in hotel management, customer service, and administration. Skilled in guest relations, reservations, billing, and thriving in dynamic environments.

Experience

  • Front Desk Receptionist
    Kempinski Residences & Suites
    Dec 2025 – Present

    Welcome and assist guests, provide customer service, handle check-ins, check-outs, reservations, guest requests, and inquiries; process payments; coordinate with housekeeping and other departments; provide hotel and local information.

  • Receptionist
    AZ Hôtels, View Kouba, Algiers · Algiers
    Oct 2023 – Dec 2025

    Welcome guests, handle check-ins, check-outs, reservations, and inquiries; provide hotel information; collaborate with housekeeping and front desk teams to maintain smooth operations.

  • Intern
    AZ Hôtels, View Kouba, Algiers · Alger
    Apr 2023 – Oct 2023

    Escorted guests to seats or rooms, assisted with luggage, collaborated with front desk and housekeeping, maintained reception area cleanliness and presentation, and provided information about hotel services and amenities.

  • Teacher
    Pinpoint English School · Bordj Bou Arreridj
    Aug 2019 – Aug 2021

    Delivered tailored English lessons, developed engaging lesson plans and materials, and managed classroom activities to maintain a positive learning environment.

Education

  • Diploma in Hotel Management and Administration
    Institut Djenadi El Arbi
    Hotel Management and Administration · 2021 – 2023
  • Master's Degree in Literature and Civilization
    University of Mohamed Boudiaf
    Literature and Civilization · 2017 – 2019
  • Bachelor's Degree in English Language
    University of Mohamed Boudiaf
    English · 2014 – 2017

Skills

2 to 5 years 2 to 5 years Several years of experience.
Billing Reservations Guest Service Administration Lesson planning Hotel Management English Language Teaching

Tools / apps / platforms

2 to 5 years 2 to 5 years Several years of experience.
Microsoft Word Microsoft Excel Microsoft PowerPoint
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Microsoft Office

Languages

Native / Bilingual Native / Bilingual Their first language, or as strong as one.
Arabic Speak
Fluent Fluent Comfortable using it for work.
French Speak English Speak
Basic Basic A few words and simple phrases.
German Speak

Courses & certifications

  • Inbound Marketing · HubSpot Academy · 2021
  • CPR First Aid Certificate · NHCPS – Save a Life · 2021

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