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SK

SHUAIB ULLA KHAN

Customer Support Professional · Technical Support · Chat & Email Support

Bengaluru, Karnataka, India

@shuaibullakhan23473443

0 followers

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About

Customer support professional with approximately 5.5 years of experience across customer service, technical support, non-voice chat support, email support, and customer engagement. Experienced in resolving customer concerns, troubleshooting technical issues, and delivering clear, customer-focused solutions.

Experience

  • Email Support Representative
    V5 Global Solutions Pvt. Ltd.

    Client: Arvind Fashions. Handled customer queries and concerns through email support. Analysed customer issues and provided appropriate resolutions in a clear and professional manner. Maintained customer-focused communication while following process and quality guidelines. Ensured timely responses, accurate information and appropriate issue escalation when required.

  • Technical Support Advisor
    Concentrix

    Provided technical support through non-voice chat support. Assisted customers with technical issues related to iPhone, iPad and other Apple devices. Troubleshot customer concerns and provided step-by-step solutions through chat. Identified technical issues, guided customers toward suitable resolutions and followed established support procedures. Managed multiple customer interactions while maintaining service quality and professional communication.

  • Customer Support Intern
    Simple — Pay Later

    Handled welcome and introductory calls with customers. Explained the Simple Pay Later application, its features and basic usage. Helped customers understand the application and addressed their initial queries. Provided clear product guidance while maintaining a professional customer experience.

  • Customer Support Representative
    Bundl Technologies Pvt. Ltd.

    Handled customer queries and concerns related to the Swiggy platform. Assisted customers with service-related issues and worked toward suitable resolutions. Analysed customer concerns and provided relevant information or solutions. Maintained patient, professional communication and followed customer support processes.

Education

  • PUC / Plus Two
    National College, Bengaluru
  • High School
    L.R. Cambridge High School, Bengaluru

Skills

2 to 5 years 2 to 5 years Several years of experience.
Chat Support Technical Support Technical troubleshooting
1 to 2 years 1 to 2 years A year or two of steady use.
Customer Support
6 to 12 months 6 to 12 months Most of a year behind them.
Email Management Complaint Handling Customer Query Resolution
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Product Support Application Support

Tools / apps / platforms

<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Swiggy

Languages

Not stated Not stated No level given for this one.
Hindi Speak English Speak Kannada Speak

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