About
MSc Management graduate from the University of Chester with a focus on human resources, talent acquisition, and operations analysis. Brings customer service experience, strong interpersonal skills, and an analytical approach to HR and recruitment work.
Experience
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Retail Assistant (Part-Time)PRIMARK · Chester, United KingdomNov 2025 – Feb 2026
Delivered high-quality customer service to over 100+ customers per shift in a fast-paced environment; collaborated with team members and store supervisors; resolved customer queries and escalations professionally; balanced postgraduate academic commitments with part-time work.
Education
- 2026
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2024
BA (Hons) Mass Communication & JournalismJournalism and Mass Communication (JMC) · Jun 2020 – Sep 2024
Skills
Tools / apps / platforms
Languages
Projects
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Quantitative Research & Communication
Designed and conducted structured research on international student integration and workplace challenges, producing management reports backed by data analysis.
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Workforce & Process Optimization
Analysed operational workflows and proposed efficiency improvements through standardized procedures and process mapping in the food retail sector.
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Employee Wellbeing & Leadership
Applied organizational frameworks to evaluate leadership effectiveness, employee engagement, and workforce wellbeing in service-sector organizations.
Courses & certifications
- Excel Dashboard Components · LinkedIn Learning
- Google Data Analytics Professional Certificate · Google
- Tech Recruitment Certified Professional · DevSkiller Academy
- Recruiting Foundations · LinkedIn Learning
- Human Resource Foundations · LinkedIn Learning