Shivam Tiwari

About

Operations and business development professional with experience in telesales, healthcare coordination, CRM management, and hospital software implementation. Strong background in client relationship management, workflow optimization, training support, and healthcare IT coordination.

Experience

• Operations Manager
  Timestream Technologies Pvt. Ltd.
  Sep 2024 – Present
• Medical Representative
  Themis Pharmaceuticals
  Sep 2023 – Jul 2024
• Telesales Executive
  Kheloyar Organization
  Feb 2022 – Jul 2023

Education

• Diploma in Pharmacy (D. Pharma)
  LTR Institute of Technology and Management
  Pharmacy · 2026
• B.Tech
  Galgotias University
  Computer Science Engineering · 2026
• Intermediate (XII)
  National Inter College
  2021
• High School (X)
  St. Joseph's School
  2019

Skills

• Customer Support 1 to 2 years
• Salesforce 1 to 2 years
• Business Development 1 to 2 years
• Operations Management 6 to 12 months
• Project Coordination 1 to 2 years
• Healthcare operations 1 to 2 years
• Hospital information systems 1 to 2 years

Tools / apps / platforms

• Microsoft Excel 1 to 2 years
• Microsoft Office 2 to 5 years

Projects

• Hospital HIS Implementation & Live Operations
  Hospital Information System (HIS)

  End-to-end go-live of HIS software across client hospitals, including role-based training, master account administration, and live deployment support.

🏆 Achievements & awards

• National Camp Out (U18) · 2023
• State Football Champion · 2023
• District Football Champion · 2024

🎯 Hobbies & interests

• Technology
• Business
• Reading
• Football
• Startups