Shivam Kumar Singh

Shivam Kumar Singh

Customer Support Executive · Remote

Bagdogra, West Bengal, India

@shivam_kumar_singh

0 followers

Looking for jobs

🎓 M.Com at IGNOU · Graduated 2025

About

Customer-focused professional with experience in education-based communication, query resolution, and maintaining professional relationships. Calm, empathetic, and detail-oriented, with training in communication, customer interaction, finance, and insurance fundamentals.

Experience

  • Teacher
    Ankuram Academy · Nepal
    Jan 2026 – Present

    Handled daily communication with parents, students, and school administration. Resolved academic and administrative queries with patience and professionalism. Maintained student records and documentation accurately. Collaborated with colleagues to ensure smooth communication.

Education

  • B.Com (Honours)
    North Bengal University
    Commerce · Jun 2022 – Jun 2025
  • M.Com
    Commerce

Skills

10+ years 10+ years More than ten years.
6 to 12 months 6 to 12 months Most of a year behind them.

Tools / apps / platforms

<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Microsoft Office Google Workspace software

Languages

Fluent Fluent Comfortable using it for work.
Hindi Speak English Speak
Conversational Conversational Can hold an everyday conversation.
Bengali Speak

Courses & certifications

  • 100-Hour Professional Training Programme · Bajaj Finserv · 2025

🏆 Achievements & awards

  • 96% scorer in grade 12 · 2022
  • College topper · 2025
  • Best speaker in debate · 2025

⚽ Extracurricular activities

  • Regional level cricketer

🎯 Hobbies & interests

  • Cricket
  • cooking
  • travelling
  • drawing

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