Shawky Ragab Abo Amer

About

Business Systems Consultant and ERP Implementer with 20+ years of experience across IT, business operations, technical training, web systems administration, and digital transformation. Experienced in analyzing processes, implementing Odoo solutions, managing web platforms, and training end users.

Experience

• Business Systems Consultant & Odoo Implementer
  EZARAH PORTAL
  2025 – Present
• Freelance IT & Web Developer
  Freelance
  2006 – Present

  - Provided remote technical support for clients via chat, email, and video calls - Troubleshot hardware, software, and network issues for Windows/Mac systems - Set up user accounts, password resets, and access permissions - Guided non-technical users through step-by-step solutions in simple language - Documented issues and resolutions in internal knowledge base - Used remote support tools like TeamViewer, AnyDesk for troubleshooting

• B2B Marketing Specialist & Business Requirements Analyst
  Acacia AI
  Aug 2023 – Sep 2025
• WordPress Administrator & Investigations Department Head
  Post Press News Portal
  2019 – 2021
• Editorial Operations Manager
  Al Shaab Electronic Newspaper
  2015 – 2019
• Journalist
  Al Shaab Electronic Newspaper
  2011 – 2015
• IT Support Specialist
  Al Shaab Electronic Newspaper
  2010 – 2011
• Business & Technology Solutions Trainer
  Freelance
  2001 – —

  - Delivered training on business software and IT tools to teams remotely - Explained technical concepts in simple terms for non-technical audiences - Created documentation and step-by-step guides for system usage - Provided ongoing user support and answered technical questions via chat/email - Identified common user issues and improved training materials - Assisted with account setup, onboarding, and access troubleshooting

Education

• Bachelor's
  Faculty of Mass Communication · Cairo University
  Mass Communication · 2020

Skills

• Business Analysis
• Data Analysis
• WordPress
• Technical Support
• Google Sheets
• Requirements Gathering
• Odoo
• Project Coordination
• Microsoft Excel
• E-commerce management
• Business process mapping
• Digital Transformation
• Database Design
• Website Administration
• Microsoft Access
• ERP Implementation
• Network Setup
• Server Administration
• Stripe
• WooCommerce
• End User Training
• Odoo Sales
• Odoo Inventory
• Odoo Invoicing
• Odoo Ecommerce
• Odoo Website
• Odoo Live Chat
• Tabby

Projects

• EZARAH PORTAL – UAE
  Odoo, eCommerce, Inventory, Sales, Invoicing, Website, Stripe, Tabby

  ERP and eCommerce implementation including Odoo deployment, workflow setup, payment integration, and user training.