Shahed Al Hams

About

Healthcare Management graduate with experience in patient experience, complaint handling, service recovery, and quality improvement in hospital settings. Also trained across strategic planning, policy, and healthcare data reporting functions, with strong communication and collaboration skills.

Experience

• Patient Experience Officer
  The View Hospital · Doha, Qatar
  Nov 2025 – Present

  Handle patient complaints and concerns according to hospital policies; investigate issues, gather relevant information, coordinate with departments, support service recovery, and document cases for quality improvement initiatives.

• Strategic Planning & HR Training
  Hamad Medical Corporation · Doha, Qatar
  2025 – 2025

  Rotated through Strategic Planning, HR, Training & Development, Data Governance, and Business Intelligence departments; supported KPI monitoring, strategy alignment, performance reporting, data cleaning, dashboard observations, and process improvement.

• Policy & Procedure Department Training
  Primary Health Care Corporation · Doha, Qatar
  2025 – 2025

  Reviewed and analyzed healthcare policies and contributed to KPI and process mapping exercises.

• PADI Certified Swim Coach
  Aqua Q Academy and Plus Fitness Academy · Doha, Qatar
  2024 – 2025

  Conducted swimming lessons for children and adults at all levels and monitored student progress while adjusting training plans accordingly.

• Part-Time Kids Counselor
  KidZania · Doha, Qatar
  2024 – 2025

  Assisted in managing children's activities and ensuring visitor engagement.

• Kids Summer Camp
  University of Doha for Science and Technology · Doha, Qatar
  2024 – 2025

  Organized and supervised daily children's activities including swimming, cooking, crafts, and sports; supported structured recreational programs and ensured a safe, engaging environment.

• Lifeguard and Swim Coach
  University of Doha for Science and Technology · Doha, Qatar
  2022 – 2025

  Supervised swimming activities ensuring safety compliance and provided beginner-to-intermediate swimming coaching.

Education

• 2025 UD
  Bachelor of Healthcare Management

  University of Doha for Science and Technology

  Healthcare Management · 2025

  Healthcare Management

Skills

Tools / apps / platforms

Languages

Projects

• Undergraduate Research: QRDI – Exploring Qatar's Natural Flora as a Bio-Monitoring Tool for Heavy Metal Pollutants (UREP30-0353-013)
• Capstone Project: Evaluating the Effectiveness of Continuing Professional Development Training Program at Qatar Red Crescent