Sagafu Ndawula

About

Experienced security and customer service professional with a background in security operations, supervision, team leadership, and incident reporting. Skilled at maintaining safety, coordinating staff, and delivering reliable customer care in high-pressure environments.

Experience

• Security Supervisor
  Teyseer Security Services
  2020 – Present
• Acting Supervisor
  Hemaya Security Service
  2019 – 2020
• Customer Care
  Hemaya Security Service
  2018 – 2019
• Security Officer
  Hemaya Security Service
  2016 – 2018
• Team Leader Customer Care
  Kampala Serena Hotel
  2015 – 2016
• Customer Care
  Kampala Serena Hotel
  2013 – 2014
• Store In-Charge
  Jen Joe Investment
  2013 – 2013
• Cashier
  Jen Joe Investment
  2011 – 2012

Education

• Qualification
  Bright Academy
  2023 – 2023
• Qualification
  Teyseer Security Service
  Basic Security Officer Course · 2020 – 2020
• Qualification
  Hemaya Security Service
  Basic Security Officer Course · 2016 – 2016
• Qualification
  YMCA Kampala Branch
  Leadership Certificate · 2011 – 2011
• Diploma in Business Administration
  Kyambogo University
  Business Administration · 2009 – 2011
• Qualification
  Central Academy
  Advanced Certificate of Education · 2007 – 2008
• Qualification
  Sam Iga Memorial College
  Certificate of Education · 2003 – 2006

Skills

• Communication <3 months
• Leadership <3 months
• Time Management <3 months
• Problem Solving <3 months
• Interpersonal skills <3 months
• Report Writing <3 months
• Planning <3 months
• Conflict Management <3 months
• Cybersecurity <3 months
• Customer Service <3 months
• Documentation <3 months
• Team Supervision <3 months
• Emergency Response <3 months
• Incident management <3 months
• CCTV Monitoring <3 months

Languages

• English Fluent Speak · Read
• Arabic Basic Speak

Courses & certifications

• Basic Security Officer Course · Teyseer Security Service · 2020
• Leadership Certificate · YMCA Kampala Branch · 2011