About
Dynamic operations leader with extensive experience in logistics optimization, material procurement oversight, and master data governance. Known for improving delivery performance through automation, data quality assurance, and strong stakeholder collaboration.
Experience
-
Sr Associate – Master Data ManagementTATA CONSULTANCY SERVICES · HyderabadFeb 2026 – Present
Maintained Salesforce platform functionality to support business operations. Collaborated with stakeholders to identify and implement processing automation opportunities, enhancing efficiency for business and sales/customer teams. Created and maintained technician and stocking locations for internal and external field service engineers. Managed new machine installation setup with PM maintenance and decommission process. Supported resolution of work order issues related to material master through ServiceNow tickets. Managed material master data and customer master through data creation, enrichment, approval, and implementations in targeted platforms. Defined and enforced data governance policies and procedures, ensuring data quality and consistency, and provided guidance to team members on data management best practices. Identified and resolved discrepancies in material and customer master data. Provided data quality rules and support to implement Power BI dashboard for visualization and tracking. Defined and tracked SLA compliance metrics including First Response Time, Resolution Time, and Closure Time. Resolved conflicts by mediating discussions between team members and management.
-
Associate – First Mile OperationsDELHIVERY FREIGHT SERVICES · HyderabadFeb 2024 – Nov 2025
Optimized transportation schedules, achieving improved on-time delivery rates. Supervised transportation and fleet operations, ensuring adherence to safety regulations. Led driver workforce management initiatives to enhance operational excellence. Managed KPI reporting while implementing cost-saving initiatives for enhanced budget efficiency. Addressed customer needs promptly and efficiently to maintain service quality. Collaborated closely with team members to achieve project objectives and meet deadlines.
-
Team Lead – Last Mile OperationsFLIPKART · HyderabadMay 2023 – Jan 2024
Managed delivery partners, ensuring timely handling of over 4,000 daily shipments to meet customer expectations. Oversaw hub operations, coordinating route planning and conducting audits to maintain operational integrity. Led team in daily operations for effective order fulfillment processes. Trained the workforce to uphold operational standards and enhance service reliability. Achieved zero CPD breaches through strategic planning and proactive compliance monitoring.
-
Senior Operations Executive – Medical UnitSCORPION EXPRESS PVT LTD · VijayawadaMar 2018 – Apr 2023
Streamlined air cargo logistics, inventory control, and vendor management to optimize efficiency. Managed end-to-end procure-to-pay operations, validating requisitions and processing purchase orders in Oracle Fusion. Coordinated supplier relationships to ensure timely order fulfillment and effective issue resolution. Executed material planning and procurement aligned with production schedules to enhance resource availability. Monitored inventory levels for improved accuracy and reliability within the SAP system. Analyzed demand trends to forecast material requirements, ensuring uninterrupted supply. Processed purchase requisitions into purchase orders while tracking execution status effectively. Reviewed requisitions and vendor documents to ensure compliance and accuracy in procure-to-pay processes. Negotiated contract terms with vendors to achieve favorable procurement costs and conditions. Facilitated regular meetings to ensure clear communication among team members and departments. Established relationships with key partners and vendors to ensure successful project outcomes.
-
Warehouse Operations – Surface LogisticsVRL LOGISTICS PVT LTD · KurnoolMar 2012 – Feb 2018
Managed warehouse operations to ensure timely delivery of goods, enhancing client satisfaction. Optimized delivery routes to enhance logistics efficiency and reduce transit times. Collaborated with logistics teams to streamline shipping and receiving activities. Redesigned warehouse layout to streamline processes and minimize handling time. Supervised daily operations, enforcing safety protocols to maintain a secure work environment. Coordinated inventory management, conducting regular stock audits for accuracy.
Education
-
2011
Bachelor of Technology (B.Tech)Stanley Stephen College, KurnoolKurnool · May 2007 – May 2011