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Sarah Ezzat

Sarah Ezzat

Customer Support Specialist · Travel Booking Support · Email & Live Chat

Cairo, Cairo Governorate, Egypt

@sarah_ezzat

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About

Detail-oriented customer support specialist with 12+ years of experience in travel and hospitality operations. Skilled in incident handling, booking support, and managing digital support channels while adhering closely to company policies and procedures.

Experience

  • Service Manager
    ETG / RateHawk
    Sep 2011 – Present

    Managed travel and hotel booking support, addressed customer and partner requests regarding confirmations, HCN follow-ups, extra services, fees, and taxes. Handled booking amendments including date changes, guest names, and room categories, and resolved booking-related incidents. Used CRM workflows to track cases, maintain documentation, and route complex cases for resolution.

  • Customer Service Representative
    Concentrix

    Delivered high-quality customer service while strictly adhering to international service standards and company policies.

  • CSR
    Raya

    Provided first-contact resolution for customer inquiries and managed active accounts and tickets.

  • CSR
    Teleperformance

    Assisted customers via digital channels and handled escalations accurately and promptly.

Education

  • Bachelor's Degree
    Business Administration

Skills

10+ years 10+ years More than ten years.
Customer Support
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
CRM usage Live Chat Case Management Email Management Escalation Management

Languages

Native / Bilingual Native / Bilingual Their first language, or as strong as one.
Arabic Speak
Fluent Fluent Comfortable using it for work.
English Speak

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